If you do not see any info on Full Sail One, check with your instructor and/or your degree's Program Director to see if the latest macOS version has been approved for your degree.Ĭheck the Pro Tools Compatibility Chart to find out if your Pro Tools will run on the latest macOS.Ĭonsider other apps on your Mac that could potentially have problems with the latest macOS. Check for any information on upgrading macOS.
If you have Pro Tools installed on your Mac, we strongly caution against upgrading macOS without first gaining approval from your degree program and checking the Pro Tools Compatibility Chart.Ĭheck your degree program's page on Full Sail One. And also does your account show a system ID? No new hardware installations either.Not that this would help, but could you rollback your OS. I did update my ilok info on my Avid account but that didn’t result in any authorization being sent to my ilok account. So, I purchased through the actual Avid website, so there is no other vender than them to appeal to. That should show proof, if you can get a hold of someone.? "email that showed they charged me for the product though." Anyone know what to do?Did you purchase through a vendor ? If so do a e-mail search under that vendor, and look around the time you purchased it. got the email that showed they charged me for the product though. It appears I was supposed to get an email with an activation code? Never got one. I can't create a support ticket because you need to enter a system ID I called customer support, but their automated message says they are not taking calls about licensing and activation right now and referred me to the support option on the Avid site.
I can go to their download center and download it, but since it's not showing up in My Products, I can't see the license, or serial number, or System ID, and don't see how to activate it anyway. The software is not showing up in the My Products section of my Avid account. So I just updated my computer to Catalina and purchased a subscription to Pro Tools, coming from a perpetual license from a few years ago. Copy this number down.Ĥ) Install iLok License manager, if you haven't already, at 5) Inside of iLok License Manager, click on Licenses>Redeem Activation code and then paste in the key from your order.Reposting this here because I got no response in music computers/daw/protoolsĪvid, unbelievable that I have to come to Gearslutz to figure this problem out. There is an iLok redemption code you can find by going to your Lexicon store account:ġ) Navigate to and log into the account you have made.Ģ) Navigate to My Account>Order History and click on the order number.ģ) Attached to the order is an iLok Activation Code. How do I locate my redemption/authorization code if I did not receive it via email after completing my purchase? Answer:
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